CheckMate Kids - Terms & Conditions
These terms apply to CheckMate Kids clubs, classes, coaching sessions and one-off events (together, "sessions"). Holiday camps are covered by our separate Holiday Camp Terms & Conditions. By booking a place, you confirm that you have read, understood and agree to these terms.
Bookings
1.1 Bookings are made through our booking platform (Acuity Scheduling) or our website booking forms, and are subject to availability.
1.2 A booking is confirmed only once full payment has been received. Places are allocated on a first-come, first-served basis.
1.3 Some sessions, such as our free Saturday club at Battersea, are drop-in and do not need to be booked in advance. We may ask you to register your child's details on arrival so we have emergency contact and medical information.
Payments
2.1 Payment is required in full at the time of booking. We accept major debit and credit cards, Apple Pay and Google Pay through our secure payment processor (Stripe).
2.2 Bank transfer or cash payments may be arranged by exception. Please contact us directly to discuss.
Cancellations and Refunds
3.1 Cancellations made more than 7 days before a session are eligible for a full refund. Cancellations made within 7 days of a session are non-refundable.
3.2 If your child is unable to attend, their place may be transferred to another child. Please contact us as soon as possible to arrange this.
3.3 Refunds will be processed via the original payment method within 5 to 10 working days.
3.4 We don't operate a formal rescheduling policy, but if your child can't make a session, please get in touch and we'll do our best to move their booking to another available session, subject to availability and at our discretion.
Packages and Block Bookings
4.1 Some sessions can be bought as a package at a discounted price (for example, 4 sessions for £40). Payment for the full package is due at the time of purchase.
4.2 After purchase you will receive a package code by email. Each session must still be booked in advance using this code, subject to availability. Buying a package does not reserve a place at any particular session.
4.3 Packages are valid for 3 months from the date of purchase, unless we tell you otherwise at the time of purchase. Any sessions not used within that period will expire. If you are unable to use your sessions for reasons outside your control, please contact us and we will do our best to help.
4.4 If your child can't make a booked session, please cancel it using the link in your confirmation email at least 24 hours before it starts, and the session will be returned to your package to use on another date. For later cancellations or missed sessions, please get in touch and we will roll the session over where we reasonably can.
4.5 A package may be shared between siblings in the same family, but may not be transferred to children outside the family.
4.6 Packages are non-refundable once the first session has been booked and attended, except where we cancel sessions (see section 5).
Cancellation by CheckMate Experiences
5.1 In the unlikely event that we need to cancel a session, we will notify you by email and/or phone as soon as possible. You will receive a full refund for that session within 5 to 10 working days or, for block bookings, the session will roll over to a future date. We are not liable for any additional costs you may incur as a result of the cancellation.
5.2 We shall not be held liable for any failure or delay in performing our obligations where this results from causes beyond our reasonable control (including, but not limited to, severe weather, transit strikes or government action). In such cases we will first offer a rescheduled date or a credit. Where we are unable to offer a rescheduled date or credit that is acceptable to you, you will receive a full refund.
Supervision and Collection
6.1 Children must be dropped off and collected by the parent or guardian named on the booking, or a pre-authorised adult. Children will not be released to an unauthorised adult.
6.2 Parents are responsible for ensuring children are collected promptly at the end of the session. We reserve the right to charge a late collection fee of £10 per 15 minutes (or part thereof) to cover the cost of additional staffing and venue time.
6.3 Parents and guardians are welcome to stay during sessions.
Behaviour
7.1 We expect all children to treat coaches, fellow participants and the venue with respect.
7.2 CheckMate Experiences reserves the right to remove a child from a session without refund if their behaviour is deemed unsafe or persistently disruptive. In such cases, the parent or guardian will be contacted immediately.
Medical Information and Additional Needs
8.1 All our coaches hold Enhanced DBS checks, and all sessions are delivered in line with our Safeguarding Policy.
8.2 Parents and guardians are responsible for ensuring any relevant medical conditions, allergies or additional needs are disclosed at the point of booking (or on arrival for drop-in sessions), and for keeping us updated of any changes.
8.3 CheckMate Experiences reserves the right to refuse participation if adequate medical information has not been provided, or if we are unable to safely accommodate a child's needs.
Liability
9.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
9.2 Subject to the above, CheckMate Experiences Ltd holds public liability insurance and is not responsible for loss of or damage to personal belongings brought to a session. To the fullest extent permitted by law, our total liability to you shall not exceed the total amount paid for the booking.
Photography and Media
10.1 By providing photo and media consent at the time of booking, you agree to your child being photographed or filmed during sessions. Images may be used for promotional purposes on our website, social media and printed materials.
10.2 Children whose parents have not given consent will be excluded from photography. We will make reasonable efforts to ensure this, but cannot guarantee a child will not appear incidentally in the background of images.
10.3 Consent can be withdrawn at any time by contacting us in writing.
Data Protection
11.1 We collect and process personal data in accordance with our Privacy Notice, which lists the service providers we use to take bookings and payments.
11.2 We do not share your data with third parties except as needed to deliver the session (including, where relevant, with the venue hosting it) or as required by law.
General Provisions
12.1 We reserve the right to update or amend these terms from time to time. The terms in place at the time of your booking will apply.
12.2 If any provision of these terms is found to be unlawful or unenforceable by a court, that provision shall be removed and the remainder of these terms will remain fully valid and enforceable.
Governing Law
13.1 These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For any queries regarding these terms, please contact us at coaching@checkmateexperiences.co.uk or call 07849 077058.
CheckMate Experiences Ltd | Registered in England & Wales, company no. 17114396 | coaching@checkmateexperiences.co.uk | Last updated: September 2026