CheckMate Retreats - Terms & Conditions

1. Booking and Deposit

1.1 Participants must be 18 or over.

1.2 A non-refundable deposit of £100 is required to secure your place. Your place is only guaranteed once the deposit has been received and we have sent you a formal confirmation.

1.3 All payments are made to the CheckMate Experiences Ltd business account. Payment details will be provided when we confirm your booking enquiry.

1.4 While the deposit is non-refundable, it can be transferred to a future CheckMate Retreat if you are unable to attend, provided you tell us at least 14 days before the retreat start date.

2. Payment Schedule

2.1 The remaining balance must be paid in full no later than two weeks before the start of the retreat.

2.2 If the balance is not received by this deadline, we reserve the right to offer your place to someone on the waiting list. Your deposit remains subject to the non-refundable terms above.

3. Cancellation Policy

3.1 Cancellation by you. Due to the specialised nature of our retreats and pre-paid venue commitments, we do not offer cash refunds for cancellations. Exceptions may be considered at our sole discretion in extraordinary circumstances.

3.2 Transferring your place. As well as the future-credit option in clause 1.4, you may transfer your place to another person if you are unable to attend. Please tell us at least 48 hours in advance, with the new attendee's full name and contact details.

3.3 Cancellation by us. If we cancel a retreat for any reason, including events beyond our reasonable control, all participants will receive a full refund of all money paid.

3.4 This is the limit of our liability for cancellation. We are not responsible for any other costs you may incur, such as travel or accommodation booked separately.

3.5 Events beyond our control. We shall not be held liable for any failure or delay in performing our obligations where this results from causes beyond our reasonable control (including, but not limited to, severe weather, transit strikes or government action). Where such an event forces us to postpone a retreat, we will offer you a place on the rescheduled date or a credit. If neither works for you, you may request a full refund instead.

3.6 Programme changes. We may make reasonable changes to the programme, schedule, coaches or instructors, and these do not entitle participants to a refund. If we need to make a significant change, such as moving the retreat to a different venue, we will tell you as soon as possible and offer you a transfer to a future retreat or a credit if you would prefer not to attend.

4. Behaviour

4.1 We want every retreat to be relaxed and welcoming for everyone. We reserve the right to ask any participant to leave the retreat, without a refund, if their behaviour is disruptive, abusive or negatively affects the experience of other guests.

5. Health, Liability & Personal Belongings

5.1 Participants are responsible for their own travel to and from the venue. CheckMate Experiences is not liable for personal travel delays or expenses.

5.2 CheckMate Experiences accepts no responsibility for loss of or damage to personal belongings during the retreat.

5.3 Participants are responsible for making sure they are in suitable health to attend. Please tell us about any medical conditions, dietary requirements or additional needs in advance.

5.4 Yoga, walks and other physical activities are optional. Please tell the instructor about any injuries or conditions before taking part, and only do what feels comfortable for you.

5.5 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded by law. Subject to that, and to the fullest extent permitted by law, our liability shall not exceed the total amount paid by you for the retreat.

6 Data, Privacy and Photography

6.1 Any personal information collected during the booking process will be used to administer the retreat and communicate with you, in accordance with our Privacy Notice.

6.2 We will not share your personal data with third parties without your consent, except where needed to deliver the retreat (for example, sharing dietary or accessibility needs with the venue) or as required by law.

6.3 With your consent, given at the time of booking, we may take photographs or video during the retreat for promotional purposes. If you have not given consent, we will make reasonable efforts to keep you out of images. You can withdraw consent at any time by contacting us in writing.

7. General Provisions

7.1 We reserve the right to update or amend these terms from time to time. The terms in place at the time of your booking will apply.

7.2 If any provision of these terms is found to be unlawful or unenforceable by a court, that provision shall be removed and the remainder of these terms will remain fully valid and enforceable.

8. Governing Law

8.1 These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact

9.1 For any queries regarding these terms, please contact us at coaching@checkmateexperiences.co.uk or call 07849 077058.

CheckMate Experiences Ltd  |  Registered in England & Wales, company no. 17114396  |  coaching@checkmateexperiences.co.uk  |  Last updated: September 2026