CheckMate Private Coaching - Terms & Conditions
1. Booking and Confirmation
Private coaching sessions are arranged directly with CheckMate Experiences Ltd or through our booking platform, and are subject to coach availability. A session is confirmed once it has been scheduled and payment (or a deposit, where agreed) has been received.
2. Payments
Payment is due in full at the time of booking unless otherwise agreed. We accept payment via our secure payment processor (Stripe) and by bank transfer to the CheckMate Experiences Ltd business account. Where coaching is booked as a block or package of sessions, payment for the full package is due in advance unless an alternative arrangement has been agreed in writing. Where in-person coaching involves substantial travel for the coach, any adjustment to the fee will be discussed and agreed with you before the session is confirmed and payment is taken.
3. Rescheduling, Cancellation by You & Refunds
We understand that plans change. The following standard terms apply:
Sessions cancelled or rescheduled with more than 24 hours’ notice may be moved to another mutually convenient time at no charge.
Sessions cancelled or rescheduled with less than 24 hours’ notice, and sessions missed without notice (“no-shows”), are charged in full and are non-refundable, as the coach’s time has been reserved for you.
For block or package bookings, unused sessions may be refunded on a pro-rata basis where reasonable, provided the request is made within the package validity period. Where a package was purchased at a discounted or promotional rate — for example, our multi-session offer — any pro-rata refund is calculated using the effective per-session rate, being the total amount paid divided by the total number of sessions in the package. Any complimentary session forms part of the package and has no separate cash value.
Where a refund is due, it will be processed via the original payment method within 5–10 working days.
Where you book online or at a distance, you have a legal right to cancel within 14 days of booking and receive a full refund. If you ask us to begin coaching within that 14-day period, you agree that any sessions already delivered will be deducted from your refund at the price actually paid for those sessions. Where a trial or promotional rate applied — for example, a half-price first lesson — the deduction will reflect that discounted price, not the standard rate.
4. Cancellation by CheckMate Experiences Ltd
If we need to cancel or reschedule a session (for example, due to coach illness), we will give you as much notice as possible and offer you a rescheduled session or a full refund for that session. We are not liable for any additional costs you may incur as a result.
Separately, we shall not be held liable for any failure or delay in performing our obligations where this results from causes beyond our reasonable control (including, but not limited to, severe weather, transit strikes, or government action). In such cases we will first offer a rescheduled session or a credit. Where we are unable to offer a rescheduled session or credit that is acceptable to you, you will receive a full refund.
5. Package Validity and Lateness
Block or package bookings should be used within the validity period agreed at the time of booking. We will let you know the validity period when you book. Where sessions remain unused at the end of the validity period, we will discuss extending the period or refunding the unused sessions on a pro-rata basis; we ask that you contact us before the period ends. Unused sessions are not automatically forfeited.
If you arrive late to a session, the session will still end at the scheduled time and the missed time cannot usually be made up, though coaches will use their best efforts to deliver a valuable session.
6. Coaching of Children
Where private coaching is provided to a child, it is booked by and arranged with the parent or guardian, who remains responsible for the child’s drop-off, collection and supervision arrangements. All coaching of children is delivered in line with our Safeguarding Commitment and Staff Code of Conduct, by coaches holding a valid Enhanced DBS check.
For in-person coaching of a child (at a home or public venue), a parent or designated adult must remain on the premises at all times. Unless otherwise agreed, the client is responsible for providing a suitable quiet venue for in-person coaching. When at an external venue, any costs associated such as room hire or cafe purchases are the responsibility of the client.
7. Online Sessions
Where coaching is delivered online, you are responsible for ensuring you have a suitable device, internet connection and any required software (for example, a video-calling platform or chess platform account). We are not responsible for sessions disrupted by your own technical issues; where a session is materially disrupted by our technical issues, we will offer a reschedule. Recording of online sessions by either party is not permitted without prior mutual verbal or written consent. For online coaching, an adult must be in the vicinity, and all digital communications (links, scheduling, homework) must be conducted via the parent's email/account.
8. Conduct
We are committed to providing a respectful and professional coaching environment. We reserve the right to decline or discontinue coaching, without refund of any session already delivered, where a client’s conduct is abusive, threatening or otherwise unacceptable.
9. Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
Subject to the above, CheckMate Experiences Ltd holds appropriate insurance, and to the fullest extent permitted by law, our liability shall not exceed the amount paid for the coaching session or package in question.
10. Data Protection
We collect and process personal data in accordance with our Privacy Notice. We do not share your data with third parties except as required to deliver the coaching or as required by law.
11. General Provisions
We reserve the right to update or amend these terms from time to time; the terms in place at the time of your booking will apply. If any provision of these terms is found to be unlawful or unenforceable by a court, that specific provision shall be removed, and the remainder of these terms will remain fully valid and enforceable.
12. Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
For any queries regarding these terms, please contact us at coaching@checkmateexperiences.co.uk or call 07849 077058.
CheckMate Experiences Ltd | Registered in England & Wales, company no. 17114396 | coaching@checkmateexperiences.co.uk | Last updated: June 2026